Shipping Policy
Last updated: 30 July 2026.
Shoppi is a marketplace. Items are dispatched by the merchant who sold them; the seller is named on the product page and in your order confirmation. This policy explains what you pay for shipping, how long delivery takes, and what happens when something goes wrong.
Delivery services and cost
At checkout you choose one of three services:
- Economy — our lowest cost. Adds about 3 business days to the estimates below.
- Standard — tracked. +9.00 on top of the Economy rate.
- Express — tracked and prioritised. +30.00 on top of the Economy rate.
The Economy rate depends on where the parcel is going and how much it weighs. Typical rates, in the currency of the store you are buying from:
| Destination | up to 1 kg | 3 kg |
|---|---|---|
| Within the same country | 5.65 | 7.55 |
| Within the same region (e.g. Italy to Germany) | 9.45 | 13.29 |
| North America | 13.60 | 18.76 |
| United Kingdom | 13.99 | 19.29 |
| Asia | 13.99 | 19.29 |
| Africa | 14.89 | 20.54 |
| Oceania | 15.28 | 21.08 |
Heavier parcels cost progressively more, and orders of 5 kg or more receive a volume discount. Minimum rates apply: 4.50 domestic, 8.95 within a region, 10.95 international. Some frequently used routes — such as US–Canada, Germany–France and Australia–New Zealand — are discounted further.
Add 9.00 for Standard or 30.00 for Express. Amounts are charged in the currency of the store you are buying from (EUR, GBP or USD — see our Payment Policy).
Processing time
Orders are prepared for dispatch by the merchant who sold the item, so processing time varies by seller. It is separate from, and additional to, the transit times below. Orders placed at weekends or on public holidays are processed from the next business day. Your dispatch confirmation email tells you when the parcel has actually left.
Transit times by destination
Estimates in business days after dispatch, for Standard and Express. Economy adds roughly 3 business days to the upper figure.
| Destination | Business days |
|---|---|
| Domestic (within the same country) | 3–5 |
| Europe (EU, UK, Switzerland, Ukraine) | 5–7 |
| North America (US, Canada, Mexico) | 7–10 |
| Middle East | 8–12 |
| Asia | 10–14 |
| South America & Caribbean | 10–15 |
| Oceania (Australia, New Zealand, Fiji, PNG) | 10–15 |
| Africa | 12–18 |
These are estimates, not guarantees. Customs inspection, weather and carrier backlogs can extend them.
Where we ship
We deliver to Europe, North America, South America and the Caribbean, Asia, the Middle East, Africa and Oceania. The countries available to you are listed in the delivery address step at checkout — if a country does not appear there, we cannot currently ship to it.
Some merchants ship only within their own country or region. Where that applies, it is shown on the product page.
Tracking
Standard and Express include tracking. You receive a tracking reference by email once the parcel is dispatched, and you can follow the order from your account. Economy is our untracked service: you will receive a dispatch confirmation, but no tracking reference.
Customs duties and import taxes
For deliveries outside the customs union of the country the goods are dispatched from, import duties, VAT or handling fees may be charged on arrival. These are set by the destination country and are not included in the price you pay us. They are payable by the recipient. Refusing a parcel to avoid duties does not entitle you to a refund of the shipping cost.
Delays, lost and damaged parcels
If your order has not arrived within the estimate above, please contact [email protected] — we will trace it with the merchant and the carrier.
If a parcel is confirmed lost in transit, or arrives damaged, you are entitled to a replacement or a full refund including the original shipping cost. Please report damage as soon as possible after delivery, with photographs where possible, and in any case within the 14-day window set out in our Return & Refund Terms.
If a parcel never arrives at all, our non-delivery protection covers you for up to 60 days from the date of purchase, as set out in our Return & Refund Terms.
Incorrect addresses
Please check your delivery address before confirming payment. If a parcel is returned to the merchant because the address was wrong or incomplete, re-delivery is charged again. Contact us as soon as possible if you spot a mistake — we can sometimes correct it before dispatch.
Returns
Returning an item is covered by our Return & Refund Terms, which are the binding document. Unless the merchant's policy says otherwise, you are responsible for the cost and risk of return shipping.
Questions
Email [email protected]. Customer support is handled by email; we reply within one business day. The company responsible for your market is Shoppi Inc., 1 Radisson Plaza, Suite 800, New Rochelle NY 10801, USA.